![]() ![]() Maintains accurate notes of special requests and ensures guest requests are taken care of within Hotel Property Management System. Accurately inputs and organizes reservation information, internet, travel agency requests, and internal department communications with appropriate follow-up. ![]() Accommodate in-house guest requests, ensuring high level of guest satisfaction at all times while aiming to exceed guest expectations.Ģ. Addresses guest’s concerns and provides exemplary solutions. Readily describes all of room’s physical elements and offers guest a choice of room type that satisfies their needs. ![]() Answers phone with courtesy and gracious manners and personalizes service provided. Takes reservations using proper Hotel verbiage while meeting Forbes Travel Guidelines. Provides highest level of services experience to guests during all interactions, in active attempt to reach department and property defined goals and objectives. The Reservations Agent provides Best in Class guest service through attentive and efficient room sales bookings/updates, while maximizing room revenue and occupancy. The Reservations Agent is the “voice” of the Hotel and the first impression for guests. Under the direction of the Hotel Reservations Manager, the Reservations Agent is responsible for assisting potential and current guests with all room sales needs and inquiries while meeting the Forbes Travel Five Star guidelines. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |